There is a saying in business: “If you are unhappy with someone’s service, ‘talk with your feet.’” Meaning, leave. They say that the window to please a customer these days is getting shorter and shorter.
But that’s a completely ridiculous course of action. (Not to mention, childish.)
The problem with this strategy is that a) you, as a patron, don’t get what you want, and b) the business doesn’t get what it wants. The business obviously wants happy customers, people to have a long-term relationship with and, ultimately, success.
But you want the same thing, right? You want whatever amazing benefit or solution you went to the company for in the first place. Say, for example, you went with a company because you liked the way they did things, i.e. you liked their service or you like their product, and while you were getting it, you were happy.
But then, they changed something. They changed the way they delivered the product, or they changed their logo or their colors (hey, I’ve known people who’ve jumped ship for smaller reasons!). Who knows what it was, but they made some change and you don’t like it.
And what is the typical response? Talk with your feet, right? You unsubscribe, leave, or just stop buying their product. Now, if you’re one of the rare few, maybe you give the company feedback before you leave, saying, “I don’t like this new change; I think you were better before.” But then, you’re gone.
